“Getting service right is more than just a nice to do; it’s a must do” – Jim Bush

 And it happens by design

OUTSIDE IN

Development

Client-Focused Services

Influence

Better experiences
Improve effectiveness
Greater problem-solving

Clienteling& Sales Skills

Engage clients
Personalize interactions
Establish long-term relationships 

Stress & Conflict Management

Resourceful happier employees
Better experiences
Client loyalty

Emotional Intelligence with Customers

Greater agility
Better problem solving
Higher retention

Self-Confidence

The best way to ensure customer retention
Foundation for a lasting relationship
Represent the brand

Etiquette

Meet brand expectations
Represent the brand
Better networking

Group Coaching

Ongoing personalized support
Long-term success
Scale team learning

1:1 Coaching

Personalized support
Behavior change
Long-term success

“Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.”

— Chip Bell

Let’s Discuss Your Team’s Needs

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