“Getting service right is more than just a nice to do; it’s a must do” – Jim Bush
And it happens by design
OUTSIDE IN
Development
Client-Focused Services
Influence
Better experiences
Improve effectiveness
Greater problem-solving
Clienteling& Sales Skills
Engage clients
Personalize interactions
Establish long-term relationships
Stress & Conflict Management
Resourceful happier employees
Better experiences
Client loyalty
Emotional Intelligence with Customers
Greater agility
Better problem solving
Higher retention
Self-Confidence
The best way to ensure customer retention
Foundation for a lasting relationship
Represent the brand
Etiquette
Meet brand expectations
Represent the brand
Better networking
Group Coaching
Ongoing personalized support
Long-term success
Scale team learning
1:1 Coaching
Personalized support
Behavior change
Long-term success
“Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.”
— Chip Bell
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